Revelate Designs makes bikepacking gear from high quality materials which will stand up to the use for which they are designed. In standing by this guarantee, we provide a warranty against defects in materials and workmanship to the original owner on all products purchased through authorized. If you believe there to be a warranty issue please submit a request for an RA#.
Returns and exchanges of items that were purchased through revelatedesigns.com are accepted within 30 days of receipt for a full refund. The product must be clean and unused. After 30 days of receipt, all sales are final. Shipping expenses will not be refunded on returns or exchanges. If we shipped an incorrect item we will cover shipping expenses or send a return label. To return or exchange an item, please submit a request for a return authorization number (RA#) below. Further instructions will be emailed to you within 24-48 hours.
For returns/exchanges purchased through our dealers please contact the original place of purchase.
If you need to cancel an order, please contact us as soon as possible at firstname.lastname@example.org. If the order has already shipped, shipping and return costs will not be refunded.