Revelate bags are made from high quality materials and will stand up to the use for which they are designed. In standing by this guarantee, Revelate Designs provides a warranty to the original owner on all products purchased through authorized sources against defects in materials and workmanship. If any issue arises regarding materials or workmanship please contact us via email for evaluation and return instructions. If an item is found to be under warranty we will repair or replace at our discretion, free of charge. We require a dated proof of purchase.
What our warranty doesn’t cover: damages involving zipper wear, general wear and tear, improper use & improper mounting (seat bag damage due to tire hits or tire-rub holes, handlebar damage), alterations made by owner, damages due to accident or caused by uses other than intended. Items purchased at the REI attic or garage sale are not covered under warranty but repairs will be provided at a reasonable cost. Any items misrepresented as warranty issues but found to be ‘final sale’ merchandise will be assessed repair costs.
Bikepacking gear is intended for off road use and ultimate adventures. Constant use or heavy intermittent use will cause your bags to develop character. If your bag needs extra love, we will do our best to repair it at a reasonable cost (labor & materials) and put it back in service.
All items sent for repair assessment must be clean. Bags should be hand wash and hang dried (washer/dryer agitation can cause additional damage). Soiled bags will not be assessed and will be returned for cleaning.
Contact Dusty: Dusty@revelatedesigns.com for any warranty issues. Please include a photo of the repair area as well as bag mounted on bike.
Returns and exchanges of items that were purchased through revelatedesigns.com are accepted within 30 days of receipt for a full refund. The product must be clean and unused. After 30 days of receipt, all sales are final. Shipping expenses will not be refunded on returns or exchanges. If we shipped an incorrect item we will cover shipping expenses or send a return label. To return or exchange an item, please submit a request for a return authorization number (RA#) below. Further instructions will be emailed to you within 24-48 hours.
For returns/exchanges purchased through our dealers please contact the original place of purchase.
If you need to cancel an order, please contact us as soon as possible at firstname.lastname@example.org. If the order has already shipped, shipping and return costs will not be refunded.