Revelate Designs makes bikepacking gear from high quality materials which will stand up to the use for which they are designed. In standing by this guarantee, we provide a warranty against defects in materials and workmanship to the original owner on all products purchased through authorized dealers. If you believe there to be a warranty issue please submit a request for an RA#.
Bikepacking gear is intended for off road use and ultimate adventures. Constant use or heavy intermittent use will cause your bags to develop character. If your bag needs extra love, we will do our best to repair it at a reasonable cost (labor & materials) and put it back in service. For general repairs, please also submit a request for an RA#.
All submissions will receive an evaluation to determine repair or validate warranty claim. After internal evaluation you will be issued an RA# with instructions for the return process. All items sent for repair must be clean. No repairs or warranties will be accepted without and RA#.
Our warranty program does not cover: damages involving zipper wear, general wear and tear, improper use or improper mounting (seat bag damage due to tire hits or tire-rub holes, handlebar damage), alterations made by owner, damages due to accident or caused by uses other than intended, wear or tear or replacement costs on anything we don't manufacture (bike frame, clothing, accessories that fell out on the trail). Items purchased at the REI attic or garage sale are not covered under warranty but repairs will be provided at a reasonable cost. Any items misrepresented as warranty issues but found to be 'final sale' merchandise will be assessed repair costs.
Questions? Drop us an email at email@example.com.