Revelate bags are well made from quality materials and will stand up to the use for which they are designed. In standing by this guarantee, Revelate Designs provides a warranty to the original owner on all products against defects in materials or workmanship. If any issue arises please contact us via email for evaluation. If an item is found to be under warranty we will repair or replace at our discretion, free of charge. Not covered by warranty are damages due to improper use, improper mounting, general wear and tear, zipper wear, and damages due to accident. If something needs service we can repair it (usually) for a reasonable labor and materials fee.
Any item sent back for repair or service must be thoroughly cleaned.
Returns (including warranty returns):
Contact us via email to before sending something back for a return authorization for both warranty and normal returns. You can return new and unused items within 30 days of recipt for a full refund. The product must be clean and unused. After 30 days of recipt all sales are final. Shipping expenses will not be refunded on returns or exchanges.
If you need to cancel an order please contact us as soon as possible. If the order has already shipped then shipping and return costs will not be refunded.