Revelate bags are well-made from quality materials and will stand up to the use for which they are designed. In standing by this guarantee, Revelate Designs provides a warranty to the original owner on all products purchased through authorized sources against defects in materials or workmanship. If any issue arises regarding materials or workmanship please contact us via email for evaluation and a return authorization number and form. If an item is found to be under warranty we will repair or replace at our discretion, free of charge.
Not covered by warranty are damages due to: improper use, improper mounting (seatbag or handlebar damage due to tire hits or tire-rub holes are not covered by warranty), general wear and tear, zipper wear, and damages due to accident. If something needs service, we can repair it (usually) for a reasonable labor and materials fee.
Exchanges & Returns:
Contact us via email for a return authorization for both warranty and normal returns. For new refunds/exchanges, you can return new and unused items that were purchased through revelatedesigns.com within 30 days of receipt for a full refund. The product must be clean and unused. After 30 days of receipt, all sales are final. Shipping expenses will not be refunded on returns or exchanges. If something is our fault we will reinburse you for shipping expenses or send return labels.
For non-warranty returns/exchanges, contact the original place of purchase.
If you need to cancel an order, please contact us as soon as possible. If the order has already shipped then shipping and return costs will not be refunded.
Our contact for warranry & return is firstname.lastname@example.org