Ordering & Shipping
how it works
General Shipping Information
Most orders are shipped within 1-2 business days of placing your order. Tracking information will be emailed to you once it has been assigned to your package. Orders returned because the package was unclaimed, refused, or third party fees were unpaid will not be refunded shipping costs and handling charges may apply.
Shipping to Airbnb’s and hotels is notoriously unreliable and may be done at your own risk. Once a package is delivered (includes front desk or reception) we are not able to file an insurance claim if the item does not reach you.
If you would like to place an order for pickup in Anchorage, please check with us to make sure we have the item in stock locally before ordering by emailing firstname.lastname@example.org.
Shipping within the USA
Domestic Shipping: Typically 4-6 day service to most states from California, usually $9-$20. If you require a specific shipping method (i.e. USPS or FedEx) for delivery reasons, please specify in the order comments field.
Express Shipping: We can 2-day express mail packages using USPS or FedEx. If you have a deadline or require the items before a fast approaching trip, please email email@example.com to ensure we can get your package to you in time.
Shipping to Canada
Standard shipping to Canada typically takes 6-10 business days and is $15-60 depending on order total. Express service via UPS or FedEx is available for slightly more and typically takes 3-5 business days. Please note that we cannot guarantee delivery times due to customs processing.
International shipping is expensive. Estimates range from $35-$60. These rates do not include third party fees (customs duties, VAT fees, import duties, taxes, etc). We urge you to look into VAT duties prior to placing an order.
International Shipping Time:
Shipping via USPS International Priority mail takes 10-20 days to most countries. Tracking ends once the package leaves US customs. Express service via UPS (and FedEx to some countries) is available for slightly more. We cannot make promises as to delivery dates due to customs processing time. Unfortunately, due to experience with package loss we cannot ship via less expensive standard mail internationally.